e-Statements … a great service for those that prefer e-mail to snail mail! e-Statements provide an electronic means to retrieve and store financial information for future use. Storage of paper statements becomes a process of the past when clients enroll in e-Statements.

Already an Online Banking client? e-Statement enrollment is quick and easy! Just login to Online Banking.

To begin using the Online Banking service, visit "Enroll Now" to get the process started. It's that easy!

Frequently Asked Questions

What accounts are eligible for e-Statements?

Only clients with Checking, Money Market and Savings accounts can receive e-Statements. A client interested in e-Statements, must be enrolled in and have an active Online Banking account.
Online Banking for individuals, Business Online and PlusBanking Business accounts can choose to activate e-Statements.

At present, Certificates of Deposits, Loans, Lines of Credit and Christmas Club (or Holiday Savings) accounts do not have the option for e-Statements.

How can I enroll in e-Statements?

Enrolling is quick and easy! And, since e-Statements are an enhancement to Online Banking, you can enroll anytime…24/7…365 days a year.

• Login to Online Banking then select the e-Statements tab from the main menu.


• Click on the “details” link to select the accounts you would like to set up for e-Statements.

(Note: if your accounts are set up for combined statements, only the primary or lead account will show up in the list of accounts to select. However, the e-statement will contain all of the accounts that are enrolled in combined statements.)

• Enter a valid email address and security phrase.


• Review the terms and conditions, indicate that you agree to the terms, then select the “Enroll Now” button.

Why do I need a security phrase when enrolling in e-Statements?

The security phrase will appear in the subject line of the email you receive to help you identify that you are receiving a legitimate email and not SPAM.

Can an associate of the bank activate or enroll a client in e-Statements?

No. The menu option is only found within a client’s active Online Banking account. The client must choose the e-Statement option to enroll and must agree to the Terms and Conditions for e-Statements. Bank associates do not have access to a client’s secure Online Banking account.

Can I continue to receive my paper statement after enrolling in e-Statements?

No. You will receive an electronic statement and one last paper statement after your initial enrollment in e-Statements. Thereafter, you will only receive an electronic statement.

How do I begin to receive my paper statements again?

You must un-enroll in e-Statements to receive paper statements.

What happens to my e-Statement if my email address is no longer valid / available?

The e-Statement will reject and you will need to contact customer service once you’ve updated your email address and your e-Statement can be re-sent to the valid email address.

How do I update my email address for delivery of e-Statements?

To update your email address, login to your Online Banking account, click on the e-Statement tab and select the email option.

Can my Online Banking Alert email have a different email address than the e-Statement email address?

Yes. Email addresses for Online Banking alerts are set up in the Options tab on the main menu.

Can I add more recipients, such as my CPA or others, to receive my electronic statement?

Yes. Each Online Banking client has the option to set up an additional recipient with a new user name and password (different than your user name and password). The recipient’s e-Statement authorization can be revoked by logging into your Online Banking account e-Statement option and then delete the additional e-Statement recipient.

When will my e-Statement be available and how do I view my e-Statement?

An e-Statement notification with a PDF attachment will be emailed to you the day after your statement cycles, notifying you that your e-statement is available. To open the attachment, you will be prompted to enter your Online Banking Username and Password. Additional recipient(s) will login using the information provided to them by the account owner (noted above).

How long are my electronic statements retained within Online Banking?

Only two statements are available to view in Online Banking. However, e-Statements are retained for a period of 14 months. Additionally, e-statements can be downloaded and saved to your PC or to a CD.

Will I continue to get my check images on e-Statements?

Yes, your e-Statement will look just like your statement right now. If you receive check image pages now, you’ll continue to receive check image pages. If you have combined statements, you’ll continue to receive combined statements. Periodic statement stuffers will also be imaged and available to view on your e-Statement.